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Repeat customers ensures your business receives regular cash flow. You must get those repeat customers for your business to survive. Being authentic and building trust is key to ensuring repeat customers, which in turn, builds your business in all areas. You will be building authentic trust with your customersĪ successful coffee shop is all built around trust. Set the standards for your team with a reference tool that communicates specific details. If it isn’t, your business will struggle to compete and in the end struggle to survive.
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Your business revolves around customer service including online reviews.Īchieving 5 star reviews for every single customer should be your goal. Sets the benchmark for improved customer serviceĪs you already know, quality coffee and excellent customer service is the key to operating a successful coffee shop. Many coffee shops do not operate efficiently because their team have not been told the specifics including the rules and expected level of service delivery.īelow are 3 real benefits you will see almost immediately when you prepare and mobilize an Employee Handbook in your coffee shop. One crucial benefit is that your team will instantly know what is expected of them. A Coffee Shop Employee Handbook is an extremely cost effective partner in your business that assists you to lift performance, communicate expectations and drive your business forward.Ĭan you afford to not have an Employee Handbook in your Coffee Shop?ģ Real Breakthrough Benefits of an Employee HandbookĪs mentioned above, a Coffee Shop Employee Handbook will improve many areas in your coffee shop. You are busy and cannot be everywhere at once. It is your silent partner that communicates your expectations when you are in the Coffee Shop and also when you are not around. Maybe you are just treading water trying to survive and wondering why it isn’t working as well as you thought it would?Ī Coffee Shop Employee Handbook allows you to improve your business by communicating your vision, direction and standards to your team. Remarkable Improvement almost Immediatelyĭo you need to improve the performance and profit of your Coffee Shop quickly without spending a huge amount of capital? Are you sometimes frustrated with the level of performance and quality of customer service from your team? ✔ 100% Secure Shopping with Paypal or Stripe